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John Galsworthy, the Head of Parking Services at London Borough of Islington has the job of keeping traffic flowing through the borough. Having 160 users over 3 sites and handling over 1 million transactions he knew he could find cost savings by fixing the slow application issue.

 

 

We were able to see the system and information in a new way and have realised £300k of savings

John Galsworthy

Head of Parking Services

Full Case Study

 

How we helped Islington

By using our 3 step process;

1.we assessed how the slow application was affecting business, 2.found the root cause using metric correlation and Opnet tools. 3.kept the system running well using real time dashboards and alerts

 1. We built a business case showing £260K of losses in 1 qtr  2011

% of Time Application

V Slow

Slow

100%

£260K

3. We then kept the application performing well

2011

2. Fixed the problems after finding Root Cause

2012

2013

Speeding up applications has helped us to improve productivity and effectiveness of our back office systems to save money. With this success behind us, we continue to use Application Performance Management as a day to day management of our systems

Bram Kainth

Service Director Public Realm

Built a business case

This allowed staff to be engaged and showed the business there really was a problem

A stark comment from the survey

 

 "All we want to do is use the system, when its slow we feel like we are being punished and staying late to finish the job"

100%

 1. We built a business case showing £260K of losses in 1 qtr  2011

% of Time Application

Slow

 

V Slow

 

£260K

2011

Found the root cause and kept performing well

The systems are quite complicated with over many components we first document and the approached with the most appropriate tool OPNET

 

 

Pin Point SQL code causing poor application performance

 

Popular information

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